My parents told me that there is an escalator that has been inaugurated at this station- NCJ. But irritatingly, they could not use it since the official word is that "there is no one to operate it"! Why in God's name do you need a human being to operate an escalator? It is sad to see so many elderly people suffer in this station. I have already tweeted to Mr. Suresh Prabhu but nothing has come of it!