As the Durga Puja festival approaches, the Kolkata Metro is experiencing a surge in passenger numbers. This has led to overcrowding, especially during peak hours, causing delays and disruption to services. The increased passenger load is putting strain on the system, resulting in overcrowded platforms, delays in train departures, and issues...
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with train doors closing properly. These problems are compounded by signal and rolling stock malfunctions, which further disrupt services. The situation is exacerbated by a shortage of RPF personnel at various stations, leading to inadequate security and crowd management. Additionally, maintenance work on both the East-West and North-South lines has reduced the number of trains in operation, further contributing to overcrowding. While the Metro authorities attribute these issues to temporary disruptions, passengers are facing significant inconvenience due to the lack of proper information about delays and the ongoing disruptions to services.