A passenger used the Indian Railways' Rail Madad app to complain about not receiving a pillow on a train. The passenger later learned that the attendant was penalized with a salary cut, even though the attendant was not at fault. The passenger apologized, noting that they didn't realize the complaint...
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could have such severe consequences for the attendant. Other passengers shared their own experiences, with some expressing skepticism about the salary cut and others highlighting the understaffing and overwork faced by railway personnel. One passenger recommended checking with the attendant first before resorting to the app.