A passenger booked a ticket on the 19167 Sabarmati Express from Kanpur to Ayodhya. The train was supposed to arrive in Kanpur at 11:25 am. The passenger received multiple messages indicating the train was running late, first by 1 hour 40 minutes, and then by 1 hour 59 minutes. However, when...
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the passenger reached the station at midnight, he discovered the train had left 10 minutes earlier. The passenger filed a complaint with the Railway Minister and officials. The Railway department acknowledged a system malfunction that caused the inaccurate messages and admitted similar issues occurred before. The passenger lost money, time, and faced inconvenience but no action was taken against the responsible party.