A passenger, Mahendra Kandpal, traveling on the Gomtinagar-Jaipur Express (train number 19716) from Aligarh to Jaipur, complained on social media about dirty bedrolls, a foul smell in the AC coach, lack of pillow covers and towels, and overcharging for food items throughout the route. He further reported the presence of numerous...
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ticketless passengers on the return journey from Jaipur to Gomtinagar.

Passengers met with the DRM of Lucknow Division of North Eastern Railway, Aditya Kumar, on Monday to request the addition of more general coaches in trains. They also appealed for better toilet hygiene in general and sleeper coaches, similar to that found in AC coaches. Passengers complained about the difficulty in...
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obtaining tickets due to touts and sought improvement in online ticket booking. The DRM confirmed that a proposal for a regular train between Gomti Nagar and Puri has been submitted to the Railway Board and its operation is expected to commence soon. He emphasized that cleanliness is a top priority for Indian Railways, and a dedicated cleaning crew is constantly working to maintain hygiene in stations and trains. Complaints and suggestions are addressed within 8-10 minutes, with a focus on toilet and seat cleanliness in trains.

The Chief Commercial Manager (CCM) of North Eastern Railway, MK Sinha, visited the DRM office in Hazratganj on Friday. He instructed officials to improve passenger amenities at stations and expedite ongoing construction projects within the division. He also emphasized the importance of resolving ticketing issues, establishing war zones for monitoring adverse...
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events, and focusing on digitization. Sinha further directed officials to increase passenger and freight revenue, address passenger complaints, and promote UPI-based payments for catering services. He also inspected the management of the War Zone, a dedicated space created within the Divisional Control Office for addressing passenger complaints and ensuring satisfaction.

Due to an engineering block between Gomtinagar and Malhour stations on the Lucknow Division of North Eastern Railway, the routes of four trains have been changed. On October 18th, train number 05053, the Gorakhpur-Bandra Terminus Express, will run on a revised route between Malhour, Lucknow (North Railway), and Manaknagar, instead of...
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its original route via Malhour, Aishbagh, and Manaknagar. It will arrive at Lucknow (North Railway) station at 2:30 PM and depart at 2:40 PM. The train will not stop at Badshahnagar and Aishbagh Junction stations. On October 20th, train number 15046, the Okha-Gorakhpur Express, will run on a revised route between Manaknagar, Lucknow (North Railway), and Malhour, instead of its original route via Manaknagar, Aishbagh, and Malhour. It will arrive at Lucknow (North Railway) station at 1:15 PM and depart at 1:25 PM. The train will not stop at Aishbagh Junction and Badshahnagar stations. Additionally, on October 22nd, train number 22345, the Patna-Gomtinagar Vande Bharat Express, will arrive at Lucknow (North Railway) station at 2:45 PM instead of Gomtinagar station. This train will not go to Gomtinagar station. On the same day, train number 22346, the Gomtinagar-Patna Vande Bharat Express, will depart from Lucknow (North Railway) station at 3:20 PM instead of Gomtinagar station. This train will not depart from Gomtinagar station.

The Vande Bharat Express train service between Patna and Gomtinagar will operate from Charbagh station starting from October 22nd due to ongoing construction work on the bridge between Gomtinagar and Malhour. The 22346 Gomtinagar-Patna Vande Bharat Express will depart from Charbagh at 3:20 PM on October 22nd. Similarly, the 22345 Patna-Gomtinagar...
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Vande Bharat Express arriving from Patna on the same day will terminate at Charbagh at 2:45 PM. Additionally, the 05053 Gorakhpur-Bandra Terminus train will operate on a revised route via Malhour, Lucknow, and Manknagar on October 18th, skipping Badshahnagar and Aishbagh stations. The 15046 Okha-Gorakhpur train will also follow the same revised route on October 20th, bypassing Aishbagh Junction and Badshahnagar stations.