Delhi Metro: New Software Launched To Streamline Complaints ManagementDelhi Metro has launched a new software called Public Complaints Management System (PCMS) to improve its customer grievance handling. This software, developed in-house, provides real-time monitoring of complaints and analyzes their nature and resolution satisfaction. It allows top management and the public complaints officer to track complaint status. The PCMS aims...
more... to enhance the speed, accuracy, and accessibility of the complaint management infrastructure, offering a user-friendly interface for easy tracking and categorization of feedback. Complaints can be submitted through various channels like the IVRS helpline, dedicated email, and social media platforms.
Delhi Metro ne apna khud ka software launch kiya hai, Public Complaints Management System (PCMS), jo ki customer ke complaints ko handle karne mein madad karega. Ye software real-time mein complaints ko monitor karta hai, aur unke nature aur resolution ki satisfaction ko analyze karta hai. Iske saath hi, top...
more... management aur public complaints officer bhi complaints ki status ko track kar sakte hain. PCMS ka maksad hai ki complaint management infrastructure ki speed, accuracy aur accessibility badhaai jaaye. Ye software user-friendly hai aur feedback ko track aur categorize karne ke liye aasan hai. Complaints ko alag alag channels se submit kiya ja sakta hai, jaise IVRS helpline, dedicated email, aur social media platforms.