On May 1st, 2024, 162 passengers booked on a train from Gorakhpur to Mumbai on the North Eastern Railway found themselves in a predicament. They were initially assigned confirmed tickets in a 3rd AC Economy coach but were later given RAC seats after the train operator replaced the booked coach with...
more...

a 3rd AC coach. When passengers protested, the AC and lights were turned off in their coach. The passengers then tried to find the TTE but he had already left the train. The passengers continued to protest, even reaching out to railway officials, but were met with resistance and eventually silence. The railway staff maintained that the two coaches would be empty until they reached CSMT, Mumbai. The passengers alleged that this was a deliberate action taken by the railway, as the booked 3rd AC Economy coach had been replaced by a standard 3rd AC coach. The passengers were also inconvenienced by the late departure of the train, which left Gorakhpur 20 minutes later than scheduled. The incident caused considerable distress and frustration for the passengers, who were left without a proper solution.