In a case dating back to 2017, the National Consumer Disputes Redressal Commission (NCDRC) has ordered Indian Railways to pay compensation of ₹4.7 lakhs to a passenger, Dilip Kumar Chaturvedi, whose belongings were stolen while traveling on the Amarakantek Express. The NCDRC ruled that the Railways is responsible for the theft...
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due to negligence on the part of railway officials, particularly the TTE, who failed to prevent unauthorized individuals from entering the reserved coach. The commission also dismissed the railway's claim that they are not liable for stolen items if the passenger did not book them officially. The incident occurred on May 9, 2017, when Chaturvedi, traveling from Katni to Durg with his family, reported the theft of ₹9.3 lakhs worth of belongings from his sleeper coach at around 2:30 AM. He filed a complaint with the Durg District Consumer Protection Commission, and after a series of appeals, the NCDRC ultimately ruled in his favor.