The Customer Complaint portal and app has been launched. It is :-
➢ A mobile app based complaints and suggestions application (currently on the android platform).
➢ A web based complaints and suggestions application on URL www.coms.indianrailways.gov.in.
➢ A SMS based complaints and suggestions application on the number 9717630982.
➢...
more... A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.
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