Indian Railways is facing a surge in passenger demand during the festival season, with trains running full despite running special services. This is especially true for trains traveling from Delhi, Maharashtra, and Gujarat to Uttar Pradesh and Bihar. Passengers with confirmed tickets are facing challenges as those with waiting tickets occupy...
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their seats. However, there is a solution! The Indian Railways' "Rail Madad" app allows passengers to report occupied seats and receive a quick resolution within 28 minutes. Train Ticket TTEs will then intervene to ensure confirmed ticket holders get their designated seats. The app integrates with various complaint channels like Twitter, Facebook, and 139 helpline, providing a centralized platform for passengers to report issues. If an issue isn't resolved within the timeframe, it escalates to higher authorities, ensuring accountability and prompt feedback.