you talk sense tiwari sir and you are right too...every now and then u see people pissed off...venting out the anger on the person infront...we are paying for a service still persons appointed for the job deprive us of our right...prs clerks refuse telescopic at the drop of a hat...even though it may be possible by mere change of windows...transparency is the word...a bit has been brought in...a lot more shd b instilled...